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Kaiser/Harvard Survey of Americans on the Consumer Protection Debate

The survey was designed and analyzed by researchers at the Kaiser Family Foundation and Harvard University; and was conducted by telephone by Princeton Survey Research Associates with 1,200 adults, 18 years or older, nationwide, between August 6 and August 20, 1998.

A Guide to Developing Assistance Programs for Health Care Consumers

The Health Rights Hotline, based in Sacramento, California, wasestablished in 1997 as a model to demonstrate and assess how anindependent assistance program can help consumers successfully accesscare, navigate the health care system, and improve the system for allhealth care consumers. Based on the experiences of the Health Rights Hotline, this…

Comparison of State Managed Care Liability Laws

Since Texas enacted the first law explicitly authorizing suits by enrollees in health plans offered by managed care organizations (MCOs) and other insurers, several other states have adopted similar legislation. This report, prepared by Patricia Butler, J.D., Dr.Ph., for the Kaiser Family Foundation, briefly describes the key features of these…

National Survey on Consumers’ Experiences With Patient Safety and Quality Information

National Survey on Consumers’ Experiences With Patient Safety and Quality InformationThis survey assesses Americans’ perceptions about the quality of health care, their awareness and reported usage of information in making their health care choices, and their experiences with their health care providers five years after the Institute of Medicine’s landmark…

National Survey on Consumers’ Experiences With Patient Safety and Quality Information — Summary and Chartpack

National Survey on Consumers’ Experiences With Patient Safety and Quality Information — Summary and ChartpackThis chartpack summarizes key findings from a national survey assesses Americans’ perceptions about the quality of health care, their awareness and reported usage of information in making their health care choices, and their experiences with their…

Impact of Potential Changes to ERISA: Litigation and Appeals Experience of CalPERS, Other Large Public Employers and a Large California Health Plan – Report

Impact of Potential Changes to ERISA:Litigation and Appeal Experience of CalPERS, Other Large Public Employers and a Large California Health PlanJune 1998By Coopers & Lybrand L.L.P.Sandra Hunt, M.P.A.John Saari, M.A.A.A.Kelly Traw, J.D.BackgroundThe Employee Retirement Income Security Act (ERISA) currently preempts state law related to the wrongful denial or delay of…