Brookings Institution: Can technology improve service delivery?
Shanta Devarajan, senior director for development economics at the World Bank, discusses findings from a recent Pathways for Prosperity Commission report on the role of technology in strengthening the health service delivery system. Devarajan writes, ” [While the report] presents a realistic, well-grounded, and yet ambitious vision for harnessing technology to improve service delivery, I think it should be even more ambitious, and explore ways of using digital technology to strengthen the weakest link in the service delivery chain, namely the ability of citizens, especially poor citizens, to hold politicians accountable” (6/7).