2015 Survey of Health Insurance Marketplace Assister Programs and Brokers
Table A1: Characteristics of Consumers Helped by Assister Programs, 2014 vs. 2015 | ||
Clients who were uninsured at time of assistance | 2014 | 2015 |
All or nearly all | 46% | 36%* |
Most | 43% | 47% |
Some, but less than half | 7% | 13%* |
Few or none | 2% | 2% |
Don’t know | 18% | 19% |
Clients determined eligible for Medicaid or CHIP | ||
All or nearly all | 6% | 13%* |
Most | 38% | 37% |
Some, but less than half | 33% | 29% |
Few or none | 16% | 19% |
Don’t know | 6% | 3% |
Clients falling into the coverage gap | ||
All or nearly all | 1% | 4%* |
Most | 12% | 11% |
Some, but less than half | 36% | 36% |
Few or none | 41% | 44% |
Don’t know | 10% | 6% |
Clients determined eligible for premium tax credits | ||
All or nearly all | 8% | 11%* |
Most | 38% | 40% |
Some, but less than half | 40% | 35% |
Few or none | 10% | 11% |
Don’t know | 5% | 4% |
Clients eligible for Marketplace coverage without premium tax credits | ||
All or nearly all | 0% | 1% |
Most | 3% | 5%* |
Some, but less than half | 26% | 26% |
Few or none | 65% | 65% |
Don’t know | 5% | 3% |
Clients needing help understanding basic insurance concepts | ||
All or nearly all | 33% | 30% |
Most | 41% | 44% |
Some, but less than half | 19% | 18% |
Few or none | 5% | 5% |
Don’t know | 2% | 3% |
*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
|
Table A2: Average Time Assister Programs Spent Helping Each Client New to Marketplace | ||
2014 | 2015 | |
Less than one hour | 13% | 18%* |
One hour up to two hours | 64% | 66% |
Two hours up to three hours | 18% | 12%* |
Three hours up to four hours | 3% | 2% |
Four hours or longer | 2% | 1% |
Mean | 1.7 hours | 1.5 hours* |
Median | 1.6 hours | 1.5 hours |
*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
|
Table A3: Topics on Which Assister Programs Would Like Additional Training, 2014 vs. 2015 | ||
2014 | 2015 | |
Tax-related Issues | 41% | 43% |
Immigration-related Issues | 39% | 39% |
Medicare-related Issues | 34% | 33% |
Appeals | 36% | 31%* |
Providing Post-enrollment Help | 41% | 29%* |
Medicaid and CHIP Eligibility | 35% | 29%* |
Differences in QHP Features | 39% | 29%* |
Low Health Insurance Literacy | 34% | 28%* |
Exemptions | 33% | 27%* |
Renewing Coverage and Subsidies | – | 20%* |
Eligibility for Premium Tax Credits | 32% | 20%* |
Special Enrollment Periods | 27% | 15%* |
*Significantly different from 2014 estimate at the 95% confidence level |