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The Sacramento Health Rights Hotline

The Health Rights Hotline, a four-year pilot consumer assistance programbegun in Sacramento, California in July 1996, provides health plan enrolleeswith information about managed care and helps them resolve difficulties withtheir plans. The Hotline is a program of the non-profit Center for HealthCare Rights, and has been funded by three private health care foundations:the Henry J. Kaiser Family Foundation, the California Wellness Foundation,and the Sierra Health Foundation.

This demonstration project, located in the Sacramento region in part becauseof its high managed care penetration, is the largest test of an independentconsumer assistance program in the country. To better serve as a model forsimilar programs, the Hotline has systematically collected data on theproblems experienced by its clients and how they are resolved, and will beevaluated as part of the pilot project with results posted on this websitewhen available.

Sources of information related to the Health Rights Hotline include:

Topics

The Henry J. Kaiser Family Foundation Headquarters: 2400 Sand Hill Road, Menlo Park, CA 94025 | Phone 650-854-9400
Washington Offices and Barbara Jordan Conference Center: 1330 G Street, NW, Washington, DC 20005 | Phone 202-347-5270

www.kff.org | Email Alerts: kff.org/email | facebook.com/KaiserFamilyFoundation | twitter.com/KaiserFamFound

Filling the need for trusted information on national health issues, the Kaiser Family Foundation is a nonprofit organization based in Menlo Park, California.