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New Survey on Consumer Experiences with Health Plans

Survey on Consumer Experiences with Health Plans

A Kaiser Family Foundation/Harvard School of Public Health survey found that more than six in ten privately insured American adults under age 65 give their health plans a grade of A or B, but nearly half report having some type of problem with their health plan in the last year with a range of consequences for the consumer. The survey found strong support for the right-to-sue a health plan, but also a willingness to accept limits on damages. Americans perceptions of the managed care industry have been substantially more negative over the past several years, but there has been little change recently.