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Kaiser Family Foundation/Harvard University National Survey of Americans’ Views on Consumer Protection in Managed Care – Toplines/Survey

Kaiser/Harvard National Survey of Americans’ Views On Consumer Protection In Managed Care

National Topline
January 21, 1998

Methodology

The Kaiser/Harvard National Survey of Americans’ Views on Consumer Protections in Managed Care is a product of the Kaiser-Harvard Program on the Public and Health/Social Policy. It was designed and analyzed by researchers at the Kaiser Family Foundation and Harvard University. The survey was conducted by telephone by Princeton Survey Research Associates with 1,204 adults (age 18 or older) nationwide between December 12-30, 1997. The margin of sampling error is plus or minus 3 percent. Select questions were asked of a random half of the respondents. These questions are identified by “Form 1” or “Form 2,” indicating which half answered a particular question. There were 600 respondents in the “Form 1” group and 604 respondents in the “Form 2” group. The margin of error for each split sample is plus or minus 4 percentage points.

The Kaiser Family Foundation, Harvard University and PSRA surveyed Americans on a variety of topics related to health insurance and managed care in 1996 and 1997. Where available, trend data or information are noted. Each source is described by an appropriate footnote reference.

Introduction:

Hello, my name is _________________ and I’m calling for Princeton Survey Research. I’d like to ask a few questions of the Youngest Male age 18 or older, who is now at home. (If No Male At Home Now: Then, may I speak with the Oldest Female age 18 or older who is now at home) (Repeat Introduction If Respondent Did Not Answer The Telephone). We re conducting an important national opinion survey and would very much like to include your views…

D1. Record Sex

48 Male 52 Femal 100 &nbsp

1. To begin, please tell me how much government regulation you think is needed to protect consumers interests in some different areas. (First,) in general, how much government regulation is needed to protect consumers interests in the area of…(Insert–Read And Rotate)? Would you say a lot, some, very little, or none?

Based on Form 1 respondents only; n=600

&nbsp &nbsp A Lot Some Very Little None Don’t Know &nbsp a. Airline safety 61 30 5 1 3 =100 b. Automobile safety 44 42 9 3 2 =100 c. Food safety 64 29 4 1 2 =100 d. Environmental hazards 57 32 6 2 3 =100 e. Health plans and health insurance 46 37 9 5 3 =100

2. To begin, please tell me how effective you think current government regulations are in protecting consumers’ interests in some different areas. (First,) in general, how effective are current government regulations in protecting consumers’ interests in the area of… (Insert–Read And Rotate)? Would you say very effective, somewhat effective, not too effective, or not at all effective?

Based on Form 2 respondents only; n=604

&nbsp &nbsp Very Effective Somewhat Effective Not Too Effective Not At All Effective No Gov.Reg. (Vol.) Don’t Know &nbsp a. Airline safety 21 45 19 7 0 8 =100 b. Automobile safety 29 53 9 5 * 4 =100 c. Food safety 21 55 17 4 * 3 =100 d. Environmental hazards 13 51 23 10 * 3 =100 e. Health plans and health insurance 7 34 36 17 * 6 =100

3. President Clinton recently endorsed a consumer bill of rights for health care that was proposed by a special presidential commission. From what you know about this consumer bill of rights, how do you think it compares with the health care reform plan President Clinton tried to get passed by Congress a few years ago? Is it…

Based on Form 1 respondents only; n=600

A comprehensive health care reform proposal very similar to Clinton’s previous plan
Or…
A scaled-down version of Clinton’s previous plan
Or…
A different proposal that calls for more modest changes to the health care system?

7 Option A 27 Option B 24 Option C * Other 42 Don’t know &nbsp 100

4. President Clinton recently endorsed a consumer bill of rights for health care that was proposed by a special presidential commission. From what you know about this consumer bill of rights, which of the following does it do? Does it…

Based on Form 2 respondents only; n=604

Recommend practices that health insurance plans should follow to ensure patients get the care they need
Or…
Call for universal health coverage for everyone in the United States
Or…
Provide guidelines for how doctors should treat certain medical conditions
Or…
Does it do all three — A, B, and C?

&nbsp &nbsp 12/97 15 Option A 13 22 Option B 11 9 Option C 7 21 All three — A, B, and C 22 33 Don’t know 47 100 &nbsp 100

5. The consumer bill of rights endorsed by the president would assure patients easier access to treatment, more information to help them select plans and doctors, and new ways to appeal if they are unhappy with their care. Would you favor or oppose this consumer bill of rights legislation being passed into law by Congress?

74 Favor 17 Oppose 9 Don’t Know 100 &nbsp

6. Would you still favor this consumer bill of rights if you heard that…

6a. It might increase the cost of people’s health insurance premiums?

33 Would still favor 55 Would now oppose 17 Oppose initially 38 Switched to oppose 12 Don’t know 100 &nbsp

6b. It might cause some employers to drop health coverage for their workers?

15 Would still favor 72 Would now oppose 17 Oppose initially 55 Switched to oppose 13 Don’t know 100 &nbsp

6c. It might get the government too involved in health care?

37 Would still favor 49 Would now oppose 17 Oppose initially 32 Switched to oppose 14 Don’t know 100 &nbsp

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Kaiser/Harvard National Survey of Americans’ Views On Consumer Protection In Managed Care
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